Refund Policy

Last updated: 11 November 2026

Draft. Have this policy checked by a lawyer, then remove this box before publishing.

Payments for Weathry are processed by our reseller Paddle.com, the Merchant of Record for all our orders. Refunds are paid by Paddle to the payment method you used.

Unused tokens: 7 days

You can get a refund for tokens you have not used, if you ask within 7 days of buying them. This applies to pay-as-you-go top-ups, subscription payments and subscription top-ups.

The refund is for the unused part of that purchase, at the price you paid per token. For example, if you bought 1,000 tokens for USD 5 and used 200, you can get USD 4 back.
Tax is refunded in proportion.
Tokens you have already used are not refundable.
After 7 days, purchases are not refundable, except where the law requires otherwise.

Subscriptions

You can cancel at any time, which stops future renewals. Cancelling doesn’t refund the current month by itself; ask within 7 days of that month’s payment for a refund of its unused tokens.

Our mistakes

Requests that fail because of a server error on our side never use a token. If you were charged by mistake, or tokens were used because of a fault on our side, tell us and we will put it right, whenever it happened.

How to ask

Email info@weathry.com with the email address you paid with and the order or receipt number from Paddle. You can also contact Paddle through the link on your receipt. We aim to reply within 2 working days; once approved, refunds usually reach you within 5 to 10 working days, depending on your bank.

Changes to this policy

We may change this policy from time to time. The current version is always on this page with the date it was last updated. Each purchase is covered by the policy that was in force when you made it.

This policy does not limit any rights you have under South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act, where they apply.